These Terms & Conditions apply to every order placed on joiaaccessory.com, a wholesale website operated by JOIA Accessory ("we", "us"). By checking the agreement box at checkout and placing an order, you agree to these terms, our Shipping & Returns policy and our Privacy Policy.

1. Inventory Is Not Guaranteed

Our inventory is shared with our showroom and other sales channels and changes throughout the day, so an item shown as available may sell out before your order is packed. Placing an order does not guarantee that every item will ship.

At checkout you choose what we should do if an item is out of stock when we pack your order:

• Contact me before shipping – we hold the order and contact you before it ships.
• Ship the available items without contacting me – we ship what we have and the order is completed without the missing items.

Your choice cannot be changed after the order is placed. Items we are unable to ship are not charged. We may limit quantities or cancel an order (for example, a pricing error or a payment problem); if we do, any amount charged for the canceled items will not be collected.

2. Prices and Payment

All prices are wholesale prices in U.S. dollars. The minimum order amount is $100. When you place an order, your card is authorized for the order amount; the final charge is made when the order ships and covers only the items actually shipped plus shipping. Store credit can be applied at checkout where available.

3. Shipping Fee

The shipping fee is not included in the order total at checkout. It is calculated and charged separately when your order ships. Processing times and shipping details are explained in our Shipping & Returns policy.

4. Shortages, Damage and Defects

All claims for shortage or damaged merchandise must be made in writing (email support@joiaaccessory.com) within 5 days after delivery. Goods are sold with the understanding that we will replace any item proven defective in manufacture; beyond that, we are not liable for any other loss or damage.

5. Returns and Cancellations

All sales are final except as described in our Shipping & Returns policy (RMA required within 5 business days of delivery, 30% restocking fee unless the item is defective, broken or wrong, refunds issued as store credit only). An order can be canceled only while it is still being processed and has not shipped.

6. Title and Past-Due Accounts

Title to the merchandise remains with JOIA Accessory until it is paid for in full. A charge of 1.5% per month will be applied to all past-due accounts.

7. Changes to These Terms

We may update these terms from time to time. The version posted on this page when you place an order applies to that order.

Questions? Contact us at support@joiaaccessory.com.

Last updated: October 6, 2026