These Terms & Conditions apply to every order placed on joiaaccessory.com, a wholesale website operated by JOIA Accessory ("we", "us"). By checking the agreement box at checkout and placing an order, you agree to these terms, our Shipping & Returns policy and our Privacy Policy.

Section 7 (Use of the Site) applies to everyone who visits or uses this website, whether or not you place an order. By using the website, you agree to it.

1. Inventory Is Not Guaranteed

Our inventory is shared with our showroom and other sales channels and changes throughout the day, so an item shown as available may sell out before your order is packed. Placing an order does not guarantee that every item will ship.

At checkout you choose what we should do if an item is out of stock when we pack your order:

• Do not contact me; Ship what is available – we ship what we have and the order is completed without the missing items.
• Contact me for replacement – we hold the order and contact you before it ships.

Your choice cannot be changed after the order is placed. Items we are unable to ship are not charged. We may limit quantities or cancel an order (for example, a pricing error or a payment problem); if we do, any amount charged for the canceled items will not be collected.

2. Prices and Payment

All prices are wholesale prices in U.S. dollars. The minimum order amount is $100. When you place an order, your card is authorized for the order amount; the final charge is made when the order ships and covers only the items actually shipped plus shipping. Store credit can be applied at checkout where available.

3. Shipping Fee

The shipping fee is not included in the order total at checkout. It is calculated and charged separately when your order ships. Processing times and shipping details are explained in our Shipping & Returns policy.

4. Shortages, Damage and Defects

All claims for shortage or damaged merchandise must be made in writing (email support@joiaaccessory.com) within 5 days after delivery. Goods are sold with the understanding that we will replace any item proven defective in manufacture; beyond that, we are not liable for any other loss or damage.

5. Returns and Cancellations

All sales are final except as described in our Shipping & Returns policy (RMA required within 5 business days of delivery, 30% restocking fee unless the item is defective, broken or wrong, refunds issued as store credit only). An order can be canceled only while it is still being processed and has not shipped.

6. Title and Past-Due Accounts

Title to the merchandise remains with JOIA Accessory until it is paid for in full. A charge of 1.5% per month will be applied to all past-due accounts.

7. Use of the Site

The product photos, product names and descriptions, prices and all other content on this website belong to JOIA Accessory or its suppliers and are protected by copyright and other laws. Customers who buy from us may use our product photos and descriptions to sell the products they purchased from us. Any other copying, reproduction or publication requires our prior written permission.

Without our prior written permission, you may not:

• use any robot, spider, scraper or other automatic device, or any manual process, to monitor, copy or collect any content of this website, including product listings, descriptions, prices, stock levels and images;
• collect or use product listings, descriptions, prices or images from this website for the benefit of another merchant or website that sells competing products;
• take any action that places an unreasonable or disproportionately large load on our website or systems, or that interferes with their normal operation; or
• let anyone else, or any automated tool, use your account. Your account is for your own business only.

We may block access to the website and suspend or close the account of anyone who does not follow these rules, and we reserve all other rights available under the law.

8. Changes to These Terms

We may update these terms from time to time. The version posted on this page when you place an order applies to that order.

Questions? Contact us at support@joiaaccessory.com.

Last updated: November 5, 2026