Shipping

We work hard to process and ship every order quickly. Orders received before 1PM PST on a business day are usually processed and shipped the same day; when many orders are pending, they ship the next business day. Unless there is a problem with the order, all orders are shipped within two business days. Weekend and holiday orders ship on the next business day. UPS pickup is at 4PM PST, Monday through Friday, excluding holidays.

For delivery times, please check with the carrier using the tracking number we provide. If there is an urgent matter with your shipment, please email us as soon as possible. Once an order has shipped it is very difficult to change it, and an extra charge will be added.

Shipping Fee

The shipping fee is not included in your order total at checkout. It is calculated and charged separately when your order ships.

Out-of-Stock Items

Our inventory is not guaranteed, and an item may sell out before your order is packed. At checkout you choose whether we should contact you before shipping or ship the available items without contacting you. Items we are unable to ship are not charged. For details, see our Terms & Conditions.

Returns

All sales are final. If you are not satisfied with your purchase, please return the item within 5 business days of the delivery date. A 30% restocking fee applies unless the return is for, but not limited to, defective, broken or wrong items shipped.

All refunds are issued as Store Credit only. No exceptions.

NOTE:

1. You must request an RMA (Return Merchandise Authorization) number by email only, within 5 business days of receipt, before making a return. To request an RMA number, please email us at support@joiaaccessory.com and include: (1) your order number, (2) which item(s) you would like to return, and (3) why you want to return them. Once you receive the RMA number, please write it in a conspicuous place on the copy of your packing slip when returning the items.

2. For a return to be accepted for Store Credit, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.

3. For any package returned to us because delivery failed (for example, multiple delivery attempts, insufficient address information, or delivery refusal), you will be issued Store Credit for the amount of the purchase, minus the original shipping cost and the return shipping cost, as well as a 30% restocking fee.

Please return items by USPS only (THE SHIPPING FEE FOR RETURNED ITEMS WILL NOT BE CREDITED FOR ANY OTHER METHOD), pack all items in one box, and include the following inside the box:

All items in their original packaging
A printed copy of the RMA receipt
A copy of the invoice showing which items are being returned
The reason(s) for the return
Please note that the shipping fee will not be credited for returned items.

All returns and RMAs are handled by email only. Phone calls will not count as notifying us within 5 days. The return must be postmarked within one week of the date the RMA (return authorization number) was issued; otherwise the return will be considered late and the authorization will be void. Returns made without an RMA number will not be processed or accepted. Return labels / call tags are not provided.

Order Cancellation

You may cancel your order as long as it is still being processed. Once your order has shipped, it cannot be canceled. Refunds will only be given as Store Credit. Please allow 5 business days to process the order cancellation.

Last updated: October 6, 2026